Shipping Policy

Thank you for choosing PlayScape Outlet! We are dedicated to delivering your orders efficiently and ensuring timely arrival. Below are the details regarding our shipping processes and policies:

Shipping Cost:
We offer free shipping within the USA.

Order Cut-Off Time:
Orders placed by 6:00 PM (Eastern Standard Time, Detroit) Monday through Friday will be processed the same day.

Order Processing Time:
All orders are processed within 1-2 business days.

Order Transit Time:
Your order is expected to arrive within 4-7 business days.

Shipping Methods:
Most orders are shipped via third-party freight carriers using large trucks. If your order requires freight shipping, we will contact you to arrange a curbside delivery appointment. Please provide an accurate phone number during checkout to facilitate this process.

Order Confirmation and Tracking:
Once your order is placed, you will receive a confirmation email confirming your order details and payment approval. After your order is dispatched (within 1-2 business days), you will receive a shipment notification with a tracking number and link to monitor your order's progress.

Can I change my address?
If you need to update the shipping address for your order, please contact us within 24 hours of placing the order.

Cancellations:
If you wish to cancel your order, we can accommodate cancellations at any time before it is dispatched. For orders already shipped, please refer to our refund policy.

Damages and Issues:
Upon receiving your order, please inspect the items immediately. If you notice any defects, damages, or if the wrong item was delivered, contact us right away. We will assist with returns and cover shipping costs if the order arrives damaged or incorrect.

Contact:
We value your trust and aim to meet your expectations for a smooth shipping experience. If you have any questions or need assistance, feel free to reach out to our customer service team!

PlayScape Outlet:
Phone: (616) 779-7856
Email: support@playscapeoutlet.com
Address: 414 Dune Ridge South, Saint Joseph, MI 49085