FAQs

How long will it take for my order to ship? When will I receive it?

Orders are typically shipped within 1-2 business days, but in some cases, they may be processed the same day. Delays can occasionally occur due to unforeseen circumstances, but on average, you can expect delivery within 4-7 days. If an item requires more time, the product page will provide a clear notice. We ensure the fastest processing and shipping times in the industry, coupled with the most responsive customer service, guaranteed.

Which payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (Visa, Mastercard, American Express, Discover)

  • Apple Pay

  • Google Pay

What is your return policy?

We offer a 30-Day Money-Back Guarantee on all items. For full details, please refer to our 30-Day Return Policy found at the bottom of the page.

What is your cancellation policy?

You can cancel any order for a full refund as long as it hasn't shipped. Please contact us immediately at support@playscapeoutlet.com if you wish to cancel. Once the order is shipped, it will fall under our 30-Day Return Policy.

What if my product is damaged?

Upon receiving your order, please inspect the packaging for any signs of damage. If you notice any damage to the box or the item, make a note of it when signing for delivery. If you cannot inspect the item immediately but suspect damage, write "suspected damage" on the delivery receipt. If your product arrives damaged, please email photos to support@playscapeoutlet.com, and we will arrange for a replacement or compensation.

How do I place an order?

To place an order, simply click "Add to Cart" on the product you wish to purchase and proceed to checkout. Enter your shipping and billing information, then complete your order. If you prefer to place an order by phone, call us at (616) 779-7856. Once your order is placed, you will receive an immediate confirmation, and we'll begin processing it right away.

How do I know when my order will ship?

Once your order is placed, you will receive a confirmation email with credit card authorization and shipping details. We will process your order promptly, and once it's shipped, you'll receive another email with tracking information. If an item is out of stock, we will notify you within one business day via email or phone. We make every effort to ensure our products are in stock, though high demand can occasionally cause items to sell out quickly.

Will you send an order confirmation via email?

Yes, after placing an order, you'll receive a confirmation email. We recommend saving and printing the confirmation for your records. Please ensure you enter your email address correctly to receive this important information.

Do you charge sales tax?

We are based in Michigan and do not charge sales tax unless you are shipping to Michigan. This can save you hundreds of dollars compared to other retailers.

Can I change my order?

Yes, you can change your order at no additional cost. Simply email us at support@playscapeoutlet.com with your request. Any price difference will be credited back to your card, or we will issue a custom invoice for the difference. Orders can only be changed before they are shipped. For immediate assistance, email support@playscapeoutlet.com or call (616) 779-7856